Privacy Policy
Last updated: 15 December 2025
Mana Sanctuary (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website https://manasanctuary.com/ or interact with us online.
This policy has been prepared to comply with applicable privacy and data protection laws, including the Australian Privacy Act 1988, the EU General Data Protection Regulation (GDPR), the UK GDPR, and relevant US privacy principles.
1. Information We Collect
We may collect the following types of information:
Personal Information
Personal information is information that can identify you, including:
Name
Email address
Phone number
Country of residence
Any information you provide when completing a form, making an enquiry, or contacting us
Usage and Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device type
Pages viewed and time spent on pages
Referring websites
Approximate geographic location (city/country level)
This information is collected using cookies and similar technologies.
2. How We Collect Information
We collect information when you:
Visit our website
Submit an enquiry or contact form
Subscribe to communications
Interact with embedded services or booking tools
Accept or manage cookie preferences
Information is collected directly from you or automatically through website technologies.
3. How We Use Your Information
We use your information to:
Respond to enquiries and communications
Provide information about our offerings
Improve website performance and user experience
Analyse website usage and trends
Support marketing and promotional activities (where consent is provided)
Comply with legal and regulatory obligations
We only use your information for legitimate business purposes and in accordance with applicable laws.
4. Legal Basis for Processing (GDPR / UK GDPR)
For individuals located in the EU or UK, we process personal data under the following lawful bases:
Consent – where you have given clear permission (e.g. cookies, marketing)
Legitimate interests – to operate and improve our business and website
Contractual necessity – where processing is required to respond to enquiries or provide services
Legal obligations – where required by law
5. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your browsing experience.
Types of Cookies We Use
Essential cookies
Required for the website to function properly and cannot be disabled.
Analytics cookies
Help us understand how visitors use our website so we can improve functionality and content.
Marketing cookies
Used to deliver relevant content and measure the effectiveness of marketing activities.
You can manage or withdraw your consent at any time using the cookie preferences available on our website.
For more information, please refer to our Cookie Settings via the cookie banner.
6. Third-Party Services
We may use trusted third-party services, including:
Website analytics providers (e.g. Google Analytics)
Marketing and advertising platforms
Embedded booking or enquiry systems
These providers may process information on our behalf in accordance with their own privacy policies. We take reasonable steps to ensure these providers comply with applicable data protection laws.
7. International Data Transfers
As we operate internationally, your information may be transferred to and processed in countries outside your country of residence.
Where required, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, to protect your personal data.
8. Data Retention
We retain personal information only for as long as necessary to:
Fulfil the purposes outlined in this policy
Meet legal, accounting, or regulatory requirements
When information is no longer required, it is securely deleted or anonymised.
9. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
Unauthorised access
Loss
Misuse
Disclosure or alteration
However, no online transmission or storage system can be guaranteed to be completely secure.
10. Your Rights
Depending on your location, you may have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of your personal information
Object to or restrict processing
Withdraw consent at any time
Request data portability (where applicable)
To exercise your rights, please contact us using the details below.
11. Children’s Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. The updated version will be posted on this page with the revised date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Mana Sanctuary
Email: hello@manasanctuary.com
Website: https://manasanctuary.com/
Mana Sanctuary is committed to respecting your privacy and protecting your personal information in accordance with applicable data protection laws.
